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SEAMEO INNOTECH is Now ISO Certified

After months of arduous preparation that involved the entire staff, SEAMEO INNOTECH was awarded the ISO 9001-2000 Quality Management System certification, making it one of the very few ISO-certified SEAMEO Centers.

ISO 9001-2000 is an international standard to guide organizations in developing their quality management system to be client-focused and to have a mechanism for continuous improvement.

The Center's preparation for the ISO audit has brought about the development of the Center's quality management program and the continuous development of its personnel to be more conscious of quality and consistency. The Center's quality management system is now reflected in its Quality and Operations manuals. They describe how the Center addresses the requirements of ISO 9001-2000 and what kind of policies and procedures are being implemented by the various units.

The Center started the ISO 9001-2000 preparation in August 2003. Activities were led by a Quality Management System Committee (QMSC) composed of representatives from various functional areas of the Center. They were responsible for developing the quality management system and monitoring its implementation. From August through September 2003, employees were briefed on the ISO 9001-2000 standard and total quality management principles. The QMSC conducted group discussions to identify the processes needed for a quality management system that meets the ISO requirements. Around 70 processes were documented.

An Internal Quality Audit team composed of employees was then tasked to assess the level of compliance of the Center with ISO 9001-2000 requirements. This was complemented by a thorough Management Review conducted to assess the Center's readiness to implement the quality management system.

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